Voice of the Customer.

I have had the pleasure of working with Nick on learning and development initatives delivered to Safaricom through Outdoors Africa. I have come to know him as a driven, organized trainer who develops inspiring relationships with his trainees. His ability to connect with his trainees and his talent in teaching simple and more advanced topics is truly superior.

ICEA LION Group, contracted Outdoors Africa to run a comprehensive Customer Experience Excellence project in 2016. Taking lead in facilitating the training for Outdoors Africa, Nick displayed a mastery in the subject matter of strategic transformation, business process re-engineering and change management. He guided internal teams in identifying customer experience pain points and developing appropriate initiatives to address the same.

Nick is professional and reliable in the handling of the contractual processes and agreed deliverables. I would conclude with utmost personal confidence that the team building services provided by Nick are exemplary. This is repeatedly verified by almost all other involved staffs.

Nick has exemplary facilitation skills and is able to engage at all levels of the organization. He has a professional and refined approach and has a great way of keeping people engaged. He knows how to put everyone at ease from the moment he enters a room. He is an outstanding communicator and is able to ensure that teams get involved to ensure impact and collaboration.

Nick is an intelligent, creative, passionate, well informed and widely read young man who loves what he does.  He is a very good and charismatic trainer and always leaves his audience with fond memories of his presentations. He has, therefore, become my co-facilitator of choice since 2014 when we got introduced to each other. We have together facilitated in the areas of Leadership, Customer Experience, Team Building, Change Management and Performance Management.